Privacy Policy

Who We Are

FEETNINE ("we", "our", "us") is an online footwear store operating in Nepal. Our website is located at [YOUR DOMAIN]. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Business owner: [YOUR FULL NAME / COMPANY NAME]
Contact: shoeshop.np@gmail.com

Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password when you create an account.
• Order information: Delivery address, phone number, and order details when you place an order.
• Payment information: We do not store payment card details. Payments via Khalti and eSewa are processed directly by those providers under their own privacy policies.
• Usage data: Pages visited, products viewed, and general browsing behaviour on our site (via Sentry for error tracking).
• Communications: Messages you send us via email or contact forms.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates via email
• Manage your account and address book
• Respond to your customer service enquiries
• Improve our website and fix technical errors
• Comply with legal obligations under Nepal law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate our store. Each has its own privacy policy:

• Khalti & eSewa — payment processing
• Cloudinary — product image storage
• Resend — transactional email delivery
• Vercel — website hosting
• Sentry — error monitoring
• Neon — database hosting

Cookies

We use essential cookies to keep you signed in and maintain your session. We do not use advertising cookies or tracking cookies from third-party ad networks. You can disable cookies in your browser settings, but doing so will prevent you from signing in or completing purchases.

Data Retention

We retain your account and order data for as long as your account is active, or as required by Nepal tax and business regulations (typically 5 years for transaction records). You may request deletion of your account at any time by contacting us — we will delete your personal data unless we are legally required to retain it.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at shoeshop.np@gmail.com. We will respond within 7 business days.

Security

We take reasonable technical and organisational measures to protect your data, including HTTPS encryption, secure database hosting, and access controls. However, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.