Returns & Exchanges

30-Day Return Window

We accept returns and exchanges within 30 days of the delivery date. To be eligible, items must be unworn, in their original condition, and returned in the original box with all tags attached. We do not accept returns on items that show signs of wear, have been cleaned, or are missing original packaging.

How to Initiate a Return

To start a return or exchange, contact us before sending anything back:

1. Email us at shoeshop.np@gmail.com with your order number and reason for return.
2. We will respond within 1 business day with return instructions.
3. Ship the item back to our address provided in the return confirmation.
4. Once we receive and inspect the item, we will process your refund or exchange within 3 business days.

Do not send items back without prior confirmation — unannounced returns cannot be processed and will be held until you contact us.

Exchanges

If you need a different size or colour, we are happy to exchange your item subject to stock availability. Exchange requests follow the same 30-day window and condition requirements as returns. If the requested size is out of stock, we will offer a full refund or store credit instead.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items purchased during final sale or clearance events
• Items marked as non-returnable at time of purchase
• Items that have been worn, washed, or altered
• Items missing original box, tags, or packaging

Refunds

Approved refunds are processed within 3 business days of us receiving the returned item. For COD orders, refunds are issued via bank transfer or eSewa/Khalti wallet — please provide your details when contacting us. Original delivery fees are non-refundable unless the return is due to our error (wrong item, defective product).

Defective or Wrong Items

If you received a defective item or we sent you the wrong product, we will cover all return shipping costs and send a replacement at no charge. Please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Return Shipping Costs

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. FEETNINE is not responsible for items lost in transit during the return.