Walk in Silence. Arrive in Power.
Policy
Last updated: March 2026
We currently deliver to the following cities and surrounding areas:
We are actively working to expand our delivery network. If your area is not listed, please contact us at shoeshop.np@gmail.com — we may still be able to arrange delivery on a case-by-case basis.
| Location | Estimated Delivery |
|---|---|
| Kathmandu Valley | 1–2 business days |
| Pokhara, Biratnagar | 3–5 business days |
Timeframes are estimates from the date of dispatch, not from the order date. Delays may occur during public holidays, bandas, or extreme weather conditions. We will notify you via email if your order is delayed significantly.
A flat delivery fee of Rs. 150 applies to all orders under Rs. 3,000. Orders of Rs. 3,000 or above qualify for free delivery. The delivery fee is calculated and displayed at checkout before you confirm your order.
Orders are processed on business days (Sunday–Friday, excluding public holidays). Orders placed before 12:00 PM are typically dispatched the same day. Orders placed after 12:00 PM or on public holidays will be dispatched the next business day. You will receive an email confirmation once your order has been dispatched, along with a tracking number where available.
COD is available for all delivery areas. Please ensure someone is available at the delivery address to receive the package and make payment. If a delivery attempt fails due to the recipient being unavailable, our delivery partner will attempt redelivery once. After two failed attempts, the order will be returned to us and a new order will need to be placed.
Once your order is dispatched, you can track its status from your account orders page. If a tracking number is provided by our delivery partner, it will be visible there. For any delivery concerns, contact us at shoeshop.np@gmail.com.
If your package arrives damaged, please take photos immediately and contact us within 24 hours of delivery. We will work with our delivery partner to resolve the issue. In the unlikely event that a package is lost in transit, please contact us and we will investigate and arrange a replacement or refund as appropriate.
For return shipping information, see our Returns & Exchanges page.